Dispute Resolution and Refund Policy
Date of Revision: 17/02/2025
Welcome to Desire Inn (the “APP”).
Refund Policy
Desire Inn is an adult web casual game. Due to the nature of our
offerings, the refund policy is defined as follows:
Non-Refundable Scenarios
-
Usage-Based Consumption: Once users begin interacting with any in-game currency, refunds are not available. These activities utilize significant resources, and packages are specifically allocated for individual use.
-
Subscription Expiry: Unused credits or features in an active
package cannot be refunded once the package term has expired.
Refundable Scenarios
-
Non-Engagement: Refunds are available only if a user has purchased a package but has not engaged with the service (e.g., spend any in-game currency) within 24 hours of the transaction.
-
Technical Issues: In cases where technical errors on our
platform prevent access or proper usage of purchased services, users
may be eligible for a refund. Supporting evidence of the issue is
required.
Submitting a Refund Request
If you believe you qualify for a refund under the conditions above, or
for any other concerns, follow these steps:
-
Contact Us: Send an email to
[email protected]
with:
- Full name
- Account details (e.g., username or registered email)
- Date and time of the transaction
- A brief explanation of your concern
-
Relevant supporting documents (e.g., screenshots of errors)
-
Acknowledgment: Upon receiving your request, our team will
acknowledge receipt within 2 business days.
-
Review Process: All refund requests are reviewed thoroughly.
A resolution will be provided within 10 business days.
-
Outcome: Final decisions regarding refunds are made based on
the outlined terms. Hot Talks AI reserves the right to deny refunds
if requests do not meet policy criteria.
Dispute Submission and Resolution
For non-refund-related disputes, users are encouraged to email
[email protected]
with the details mentioned above. Our team will follow the same
acknowledgment, review, and resolution timeline.